Privacy Policy

Wrong to Strong Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "App").

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the App.

This policy applies to all users including family members of incarcerated individuals, returning citizens, volunteers, and professionals.

Account Information

When you create an account, we collect:

• Email address

• Full name (optional)

• Password (stored encrypted)

• Account creation date

Profile & Assessment Information

When you complete a Family Assessment, we collect:

• Your relationship to an incarcerated individual (e.g., spouse, parent, child)

• Name of your loved one (optional)

• Facility name and state (optional)

• Anticipated release date (optional)

• Primary concerns and current challenges

• Housing and employment planning status

• Reentry timeline information

Usage Information

We automatically collect:

• Pages and features you interact with

• Search queries within the App

• Resources, videos, and FAQs you access

• Community posts you create or interact with

• Device type, operating system, and app version

• IP address and approximate location (country/state level)

Communication Preferences

• Language preference (English or Spanish)

• Notification settings

• Email communication opt-ins

We use the information we collect to:

• Provide the Service — Create and manage your account, personalize your experience, and deliver relevant resources based on your situation

• Family Assessment & Recommendations — Generate personalized resource recommendations, reentry checklists, and roadmaps based on your assessment answers

• Community Features — Enable you to participate in community posts and prison family groups

• Improve the App — Analyze usage patterns to enhance features, fix issues, and develop new content

• Communication — Send important service updates, respond to support inquiries, and deliver content you've opted into

• Safety & Security — Detect and prevent fraud, abuse, and violations of our Terms of Service

• Legal Compliance — Comply with applicable laws and legal processes

The Wrong to Strong Hub handles sensitive information related to incarceration. We treat this with the highest level of care:

• Information about incarcerated individuals (names, facilities, release dates) is used solely to personalize your experience and is never sold or shared with law enforcement, corrections agencies, or government entities

• Assessment responses about challenges, mental health, substance abuse, and family situations are used only to provide relevant resources — never for profiling or advertising

• Anonymous posting is supported throughout the community features — you control your identity

• We do not require you to provide any sensitive information. All such fields are optional.

We do not sell, trade, or rent your personal information to third parties.

We may share information in limited circumstances:

Service Providers

We work with trusted third-party service providers who assist in operating our App (hosting, analytics, email delivery). These providers are contractually obligated to keep your information confidential and use it only to perform services on our behalf.

Community Posts

Content you post in community forums is visible to other App users. Anonymous posts do not display your name or account details.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is subject to a different Privacy Policy.

We will never share your information with:

• Law enforcement agencies or correctional facilities

• Immigration authorities (ICE, CBP, or DHS)

• Data brokers or advertising networks

We retain your personal information for as long as your account is active or as needed to provide you services.

• Account data is retained until you delete your account

• Assessment data is retained to power your personalized dashboard — you may clear it at any time from your Profile

• Community posts remain visible after account deletion unless you manually delete them before closing your account

• Usage logs are retained for up to 12 months for analytics and security purposes

• Deleted account data is purged within 30 days of deletion request

You have the following rights regarding your personal information:

Access — Request a copy of the personal information we hold about you

Correction — Update or correct inaccurate information through your Profile settings

Deletion — Delete your account and associated data from the Profile page. We will process deletion within 30 days.

Data Portability — Request an export of your data by contacting us at privacy@wrongtostrong.com

Opt-Out of Communications — Unsubscribe from non-essential emails at any time using the unsubscribe link or through Profile settings

Language Preference — Switch between English and Spanish at any time using the language toggle

California Residents (CCPA) — You have the right to know what personal information we collect, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information.

EU/UK Residents (GDPR) — You have the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise these rights, contact us at privacy@wrongtostrong.com.

The Wrong to Strong Hub is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

The Kids Corner section of the App contains age-appropriate content but is designed to be used under parental supervision. No personal information is collected from child users of that section.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at privacy@wrongtostrong.com and we will delete it promptly.

We implement industry-standard security measures to protect your information:

• All data is transmitted over encrypted HTTPS connections (TLS 1.2+)

• Passwords are hashed and never stored in plain text

• Access to user data is restricted to authorized personnel only

• Regular security audits and vulnerability assessments

• Secure cloud infrastructure with access logging

While we use commercially reasonable measures to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If you discover a security vulnerability, please report it to privacy@wrongtostrong.com.

The App may contain links to third-party websites and services (e.g., prison facility websites, legal aid organizations, BOP inmate locator). This Privacy Policy does not apply to those third-party sites.

We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the privacy practices or content of those sites.

Third-party services we use:

• Google Fonts — for typography (subject to Google's Privacy Policy)

• YouTube — embedded videos (subject to YouTube's Privacy Policy)

• Analytics — anonymized usage analytics to improve the App

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new Privacy Policy in the App with an updated "Last Updated" date

• Sending an email notification to your registered email address (for material changes)

Your continued use of the App after changes become effective constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Wrong to Strong

Email: privacy@wrongtostrong.com

Website: https://www.wrongtostrong.com

We will respond to all privacy inquiries within 30 days.

For urgent concerns or data deletion requests, please include "PRIVACY REQUEST" in the subject line of your email.